Shipping policy

 

SHIPPING POLICY

ALL ORDERS ARE PROCESSED WITHIN 1 TO 3 BUSINESS DAYS ON AVERAGE (EXCLUDING WEEKENDS AND HOLIDAYS) AFTER RECEIVING YOUR ORDER CONFIRMATION EMAIL. YOU WILL RECEIVE ANOTHER NOTIFICATION WHEN YOUR ORDER HAS SHIPPED.

 

DOMESTIC SHIPPING RATES AND ESTIMATES

WE OFFER FREE STANDARD SHIPPING ON ALL U.S. ORDERS OVER $100.  FOR U.S. ORDERS BELOW THIS AMOUNT, A $10 STANDARD SHIPPING CHARGE IS APPLIED.

 

LOCAL DELIVERY & IN-STORE PICKUP

LOCAL DELIVERY AND IN-STORE PICK-UP ARE UNAVAILABLE FOR ALL ORDERS.

 

INTERNATIONAL SHIPPING

WE DO NOT OFFER INTERNATIONAL SHIPPING AT THIS TIME.

 

HOW DO I CHECK THE STATUS OF MY ORDER?

WHEN YOUR ORDER HAS SHIPPED, YOU WILL RECEIVE AN EMAIL NOTIFICATION FROM US WHICH WILL INCLUDE A TRACKING NUMBER YOU CAN USE TO CHECK ITS STATUS. PLEASE ALLOW 48 HOURS FOR THE TRACKING INFORMATION TO BECOME AVAILABLE.

IF YOU HAVEN’T RECEIVED YOUR ORDER WITHIN 14 DAYS OF RECEIVING YOUR SHIPPING CONFIRMATION EMAIL, PLEASE CONTACT US AT INFO@THEKONNICHIWA.COM WITH YOUR NAME AND ORDER NUMBER, AND WE WILL LOOK INTO IT FOR YOU.

 

REFUNDS, RETURNS, AND EXCHANGES

WE ACCEPT RETURNS UP TO 30 DAYS AFTER DELIVERY, IF THE ITEM IS UNUSED AND IN ITS ORIGINAL CONDITION, AND WE WILL REFUND THE FULL ORDER FOR THE RETURN. PLEASE SEE OUR RETURN POLICY FOR FULL DETAILS.

IN THE EVENT THAT YOUR ORDER ARRIVES DAMAGED IN ANY WAY, PLEASE EMAIL US AS SOON AS POSSIBLE AT INFO@THEKONNICHIWA.COM WITH YOUR ORDER NUMBER AND A PHOTO OF THE ITEM’S CONDITION. WE ADDRESS THESE ON A CASE-BY-CASE BASIS BUT WILL TRY OUR BEST TO WORK TOWARDS A SATISFACTORY SOLUTION.

IF YOU HAVE ANY FURTHER QUESTIONS, PLEASE DON'T HESITATE TO CONTACT US AT INFO@THEKONNICHIWA.COM.