WHAT IS YOUR SHIPPING POLICY?
ALL ORDERS ARE TYPICALLY PROCESSED WITHIN 1 TO 3 BUSINESS DAYS (EXCLUDING WEEKENDS AND HOLIDAYS) AFTER RECEIVING YOUR ORDER CONFIRMATION EMAIL. YOU WILL RECEIVE ANOTHER NOTIFICATION WHEN YOUR ORDER HAS SHIPPED. WE OFFER FREE STANDARD SHIPPING ON ALL U.S. ORDERS. UNFORTUNATELY, WE DO NOT CURRENTLY OFFER INTERNATIONAL SHIPPING.
HOW CAN I CHECK THE STATUS OF MY ORDER?
ONCE YOUR ORDER HAS SHIPPED, YOU WILL RECEIVE AN EMAIL NOTIFICATION FROM US. THIS EMAIL WILL INCLUDE A TRACKING NUMBER THAT YOU CAN USE TO CHECK THE STATUS OF YOUR ORDER. PLEASE ALLOW 48 HOURS FOR THE TRACKING INFORMATION TO BECOME AVAILABLE. IF YOU HAVEN'T RECEIVED YOUR ORDER WITHIN 14 DAYS OF RECEIVING YOUR SHIPPING CONFIRMATION EMAIL, PLEASE CONTACT US AT INFO@THEKONNICHIWA.COM WITH YOUR NAME AND ORDER NUMBER, AND WE WILL ASSIST YOU.
WHAT SHOULD I DO IF MY ORDER ARRIVES DAMAGED?
IN THE EVENT THAT YOUR ORDER ARRIVES DAMAGED, PLEASE EMAIL US AS SOON AS POSSIBLE AT INFO@THEKONNICHIWA.COM WITH YOUR ORDER NUMBER AND A PHOTO OF THE ITEM'S CONDITION. WE WILL ADDRESS THESE SITUATIONS ON A CASE-BY-CASE BASIS AND WORK TOWARDS A SATISFACTORY SOLUTION.
IF YOU HAVE ANY FURTHER QUESTIONS OR CONCERNS, PLEASE DON'T HESITATE TO CONTACT US AT INFO@THEKONNICHIWA.COM.
WHAT IS YOUR RETURN POLICY?
WE HAVE A 30-DAY RETURN POLICY. THIS MEANS THAT YOU HAVE 30 DAYS AFTER RECEIVING YOUR ITEM TO REQUEST A RETURN. TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE IN THE SAME CONDITION THAT YOU RECEIVED IT, UNWORN OR UNUSED, WITH TAGS, AND IN ITS ORIGINAL PACKAGING. YOU'LL ALSO NEED THE RECEIPT OR PROOF OF PURCHASE. PLEASE NOTE THAT CERTAIN ITEMS, SUCH AS PERISHABLE GOODS, CUSTOM PRODUCTS, AND PERSONAL CARE GOODS, CANNOT BE RETURNED. FOR MORE INFORMATION, PLEASE REFER TO OUR REFUND POLICY.
HOW DO I START A RETURN?
TO START A RETURN, PLEASE VISIT THE KONNICHI WA RETURN CENTER. WE'LL PROVIDE YOU WITH A RETURN SHIPPING LABEL AND INSTRUCTIONS ON HOW AND WHERE TO SEND YOUR PACKAGE. PLEASE NOTE THAT ITEMS SENT BACK TO US WITHOUT FIRST REQUESTING A RETURN WILL NOT BE ACCEPTED.
WHAT SHOULD I DO IF I RECEIVE A DEFECTIVE OR DAMAGED ITEM?
IF YOU RECEIVE A DEFECTIVE, DAMAGED, OR WRONG ITEM, PLEASE INSPECT YOUR ORDER UPON RECEPTION AND CONTACT US IMMEDIATELY. WE WILL EVALUATE THE ISSUE AND MAKE IT RIGHT. PLEASE PROVIDE US WITH THE NECESSARY DETAILS AND PHOTOS, IF APPLICABLE, SO THAT WE CAN ASSIST YOU ACCORDINGLY.
DO YOU OFFER EXCHANGES?
CURRENTLY, WE DO NOT OFFER DIRECT EXCHANGES. THE FASTEST WAY TO ENSURE YOU GET THE ITEM YOU WANT IS TO RETURN THE ITEM YOU HAVE, AND ONCE THE RETURN IS ACCEPTED, MAKE A SEPARATE PURCHASE FOR THE NEW ITEM.
WHAT IS THE EUROPEAN UNION COOLING OFF PERIOD?
IF THE MERCHANDISE IS BEING SHIPPED INTO THE EUROPEAN UNION, YOU HAVE THE RIGHT TO CANCEL OR RETURN YOUR ORDER WITHIN 14 DAYS, FOR ANY REASON AND WITHOUT JUSTIFICATION. THE ITEM MUST BE IN THE SAME CONDITION AS YOU RECEIVED IT, UNWORN OR UNUSED, WITH TAGS, AND IN ITS ORIGINAL PACKAGING. YOU'LL ALSO NEED THE RECEIPT OR PROOF OF PURCHASE.
HOW LONG DOES IT TAKE TO RECEIVE A REFUND?
ONCE WE'VE RECEIVED AND INSPECTED YOUR RETURN, WE WILL NOTIFY YOU ABOUT THE APPROVAL OF YOUR REFUND. IF APPROVED, THE REFUND WILL BE AUTOMATICALLY PROCESSED TO YOUR ORIGINAL PAYMENT METHOD WITHIN 10 BUSINESS DAYS. PLEASE NOTE THAT IT MAY TAKE SOME TIME FOR YOUR BANK OR CREDIT CARD COMPANY TO PROCESS AND POST THE REFUND AS WELL.
